Service Manager

What is the impact you want to make?

Unleash your biggest strengths, apply skills & knowledge, learn new things, connect with your peers and build your career with us!

Why rinf.tech?

#EngineerOfTheFuture, #PeopleofManyTalents

  • At rinf.tech, you’ll encounter friendly people who are eager to explore and reinvent the world of technology.
  • We encourage ideas - we like to share and learn from each other. We’re all in for curious & ambitious people.

#GrowOpportunities

  • We continuously invest in developing core teams focused on technologies like Blockchain, AI, and IoT -  www.rinf.tech/careers/core-blockchain-and-ai-teams/
  • Our Technical Management team, possesses a robust technical background. Many of our team members have advanced to strategic roles through internal promotions.
  • In a state of mutual willingness to share & grow, our RINFers commit to a minimum tenure of 2.5 years on a project.

#EngineeringExcellence

  • Fail fast, learn fast: we experiment, we iterate, we know when to stop and we don't repeat the same mistakes.
  • The right technology stack for the right problem: we don't force technology choices just because we know them; our focus is on solving problems, not on pushing predefined stacks.

#Innovation

Why do we do what we do?

We inspire one another to share our tech-works in this amazing and abundant world. So we became developers, innovators, thinkers, software builders, and hardware makers!

Our Vision!

Founded in 2006 with 650+ engineers & global presence (8 delivery centers in Europe & North America) we strive to become a leading East-European technology partner for growing organizations in need of digital transformation of their products and services!

What you’ll do

  • Owns and improves operational IT service delivery.
  • Coordinates vendors and delivery teams.
  • Manages incidents, service requests and operational risks.
  • Drives service improvement and SLA/KPI monitoring.
  • Acts as a bridge between technology, delivery teams and business stakeholders.
  • Supports cloud and enterprise environments and aligns operations with platform strategy.

What you need to be successful

  • End-to-end service ownership.
  • Incident and escalation management.
  • Coordination of vendors, squads and platform teams.
  • Change and release coordination.
  • SLA/KPI reporting and service health monitoring.
  • Service documentation and knowledge transfer.
  • Risk, compliance and security alignment.
  • Continuous improvement initiatives based on service performance metrics.

What we offer you to be successful

  • Flexible working environment, ability to work remotely or in a hybrid model, depending on your project requirements.
  • Work with worldwide technology leaders - We partner and deliver technology to industry giants like Intel, NXP, Panasonic, Visteon, Carrefour, Windriver, Kardex, METRO Digital, and many others.
  • Priority Plus Medical Subscription @Regina Maria (fully covered by the company)
  • Mental Health Online Resources through the Hilio Wellbeing Platform
  • Flexible benefits worth 1300 RON gross per month - you can choose the ones that suit your preference
  • We have profit shares schemed that enable you to financially benefit from the new business you identify
  • We have premium referral bonus for each successful recommendation you make - (500-1500 EUR NET based on seniority)
  • Enjoy our vibrant offices in Romania's top IT hubs – Bucharest, Timisoara, Cluj, and Iasi, perfect for when you want to grab a coffee with your colleagues.
  • Community – No man is an island, we stay connected through ongoing learning, project rotation, idea incubation, as well as through our Football Team, Townhalls, and Fun Thursday Office Day!

Next Steps for you!

  • Apply
  • CV screening
  • HR Interview
  • Technical Interview
  • Offer presented by our CEO

Meet us!

Let's meet! We invite you to drop by anytime for a tour of our office, without any commitment.

Join the #PeopleofManyTalents #EngineerOfTheFuture