IT Operations

Bucharest, Romania
Full Time Employment
Middle Level
No. of Openings: 1
Posted 1 month+ ago
Rinf.tech has grown from a Romanian start-up into a company with over 400 employees and successfully open 5 branches in Europe (Kiev, UK, France, Germany, Bulgaria).
We offer IT consulting in the area of software services to our partners that do not have the technical skills set in-house and need additions to their current teams. We are operating on a wide range of technologies and industries.
At rinf.tech you will come across friendly people and a relaxed atmosphere every day. RINFers are eager to learn from each other, explore and reinvent the world of technology. We have an inspiring place to share ideas and build amazing things together.

What you will be working on

We are expanding our Business Application division to help our customers delivering more projects.

The Mission:

Manage the next generation of telecom software platforms
Timely respond to customers inquiries. Log cases, provide information & troubleshoot to solve customer problems according to the company’s KPIs for the business and project specific SLAs
Manage customer expectations and identify potential problems before they occur
Develop strategies for risk mitigation
Keep customers informed, set and follow commitments, keep precise case documentation and case ownership
Timely elevate and escalate to the next level when the case is complex
Actively participate in process or quality improvements
Manage multiple tasks or cases simultaneously
Support active and self-paced improvement of technical and business process knowledge
Participates in the On-Call rotation schema (current cadence of approx. one week per month)
As a member of the IT Operations team, you will actively support hands-on the entire implementation cycle.

What you offer us

Solid knowledge of UNIX/Linux operating systems, commands, file systems, storage, file editing, file manipulation, Shell/Bash scripting
Solid knowledge of VMware virtualized environments and Cloud architectures (K8s, OpenStack, Public Clouds)
Solid knowledge of observability chain tools (Zabbix, Prometheus, Grafana, ELK)
Good grasp of networking principles and protocols, TCP, IP, LAN, routing, subnets
Good DB administration knowledge (Oracle / PostgreSQL / VoltDB / Redis)
Basic knowledge of GIT
Knowledge of REST, SOAP, HTTP
Basic knowledge of Apache servers’ configurations
Basic knowledge of Ansible / Chef/ application deployments and configurations over multiple cluster environments
Good know-how in the telecom field (knowledge of telecom signaling protocols: SIP, SS7, and Sigtran M3UA) is nice to have but not a must
An open-minded, solution-oriented and pleasant, team-capable personality with sound English skills.

What we offer you

Flexible working environment
Learning budget and platforms
Wide variety of projects you could be part of
Bonding and drinking events
Medical subscription
HR representative to guide you in your professional career development
Flexible benefits platform

Our recruitment process

HR Discussion
Technical interview
Offer

Meet us

If you are still unsure, we are inviting you to come by anytime for a tour of our office without any commitment.
*All applications are strictly confidential. We will not disclose any private information without having your approval.