SLS Engineer

Bucuresti, Romania
Full Time Employment
Middle / Senior Level
No. of Openings: 1
Posted 1 month+ ago

RINF TECH has grown from a Romanian start-up into a company with over 400 employees and successfully open 5 branches in Europe (Kiev, UK, France, Germany, Bulgaria).

We offer IT consulting in the area of software services to our partners that do not have the technical skills set in-house and need additions to their current teams. We are operating on a wide range of technologies and industries.

At RINF TECH you will come across friendly people and a relaxed atmosphere every day. RINFers are eager to learn from each other, explore and reinvent the world of technology. We have an inspiring place to share ideas and build amazing things together.

What you will be working on.

The Mission:

The SLS (Second Level Support) team deals with investigating and solving various problems ranging from bugs and configuration-level applicative problems to code problems in the production environment of the Company.

The team analyzes the problems, identifies their root cause and provides solutions while meeting goals availability (SLA), in close cooperation with R&D teams and product management.

Calls and requests arrive to the SLS staff from the1st Level team and support tech staff, as well as directly from business customers. Incases of repeated failure pattern) the SLS team provides tools, permissions, etc.

  • Researching, diagnosing, troubleshooting & identifying solutions to resolve customer issues.
  • Analyzing Operational data into business and Technical conclusions
  • Proactively communicate with customers as required, by keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Work with multiple business stakeholders to understand and investigate feedback into the service/function/process of the payment system.

What you offer us.

  • Close cooperation with the System Analysts, Development & Product Teams
  • On call duty
  • Analytical skills
  • Experience with system log analysis
  • Strong SQL Knowledge
  • Strong problem solving skills
  • Excellent client facing skills
  • Excellent written and verbal communication skills (English)
  • Ability to work both independently and in a team

What we offer you.

  • Flexible working environment
  • Learning budget and platforms
  • Wide variety of projects you could be part of
  • Bonding and drinking events
  • Medical subscription
  • HR representative to guide you in your professional career development
  • Flexible benefits platform

Our recruitment process.

  • HR Discussion
  • Technical interview
  • Offer

Meet us!

If you are still unsure, we are inviting you to come by anytime for a tour of our office without any commitment.

*All applications are strictly confidential. We will not disclose any private information without having your approval.